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Continuous Improvement Operations Manager

Apply Job ID R50964 Date posted 05/26/2021

The Continuous Improvement Operations Manager will lead a number of process change projects within our fulfillment center (FC). They will manage project intake process for FC improvement ideas consistent with network Change Management process. They will also support operations with creative solutions and help remove barriers to projects, and escalate roadblocks appropriately.

Job Description Details

  • Partner effectively with all departments inside the building and in the network and corporate in order to accomplish project goals.
  • Track project performance, specifically to analyze the successful completion of short- and long-term goals.
  • Meet budgetary objectives and make adjustments to project constraints based on financial analysis or ROI.
  • Develop comprehensive project plans to be shared with senior managers, other staff members, or executives.
  • Use and continually develop communication and leadership skills.
  • Continue to build the 5s and lean program and culture in the FC.
  • Learn and use up-to-date project management tools and techniques, consistent with PMP certification standards.
  • Help develop continuous improvement and project management skills in peers and other FC leaders.
  • Flex into operations management leading any FC departments as needed to support gaps or business need. Meet expectations of general Operations Manager position.


  • B.S. or B.A. degree or equivalent additional experience
  • 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience.
  • Proven ability to effectively motivate, develop, and manage 50+ employees. Our culture is a critical part of our success, and you need to help drive it.
  • At least 3 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment.
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes.
  • Excitement for working in a start-up environment with high level of ambiguity and change.
  • Strong project management and continuous improvement skills.
  • Metrics driven mindset.
  • Customer service obsession, with willingness to do whatever it takes to satisfy customer needs.
  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership.
  • Proven ability to quickly adapt and drive the right results using data.
  • Experience in the use of Kaizens, operational excellence process improvement.
  • Highest levels of integrity and ethics.

About QVC, Inc

QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit to learn more.

QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.


As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at for assistance.

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