Ecommerce Optimization & Program ManagerApply Job ID R54182 Date posted 06/16/2021
Job Description Details
We are looking for an Ecommerce Optimization & Program Manager to identify opportunities, risks and make business recommendations to maximize our site performance. In this role, you will serve as a partner for Digital to specific Value Stream relationships within IT and across our business. You will be responsible for analyzing data related to site performance & health, suggest & action priorities with our technology & testing partnerships within the organization. This team’s primary goals is to improve our website’s performance and allow visitors to convert into customers.
Who We Are
Keeping millions of global customers engaged through entertainment 24 hours a day, seven days a week takes the insight, intelligence and ingenuity of a switched-on global information technology team. We are QVC and we continue to expand on-line, on-air, and through mobile. Always on, And on a mission to change the way the world shops.
Represent needs and preferences of ecommerce team in conversations related to technology prioritization, capabilities and testing.
Contribute to the intake process for IT areas of focus for future technology implementations, pilots, tests and programs to drive site improvements & ultimately revenue for our site.
Outline business requirements needed to deliver on prioritized, strategic digital areas for investment.
Represent needs of ecommerce team in Value Stream specific tests & makes proactive suggestions to keep pipeline of business testing moving forward.
Act as primary point of contact with Internal IT & Value Stream stakeholders, 3rd parties or internal service organizations including Marketing, Content / Creative, Testing, Analytics, Finance and IT on behalf of Digital Organization.
Collaborate with Business Analytics & Execution Manager in on-going program governance for intake & prioritization across Value Streams for key initiatives.
Maintain a solid use & understanding of reporting for ecommerce in key systems including but not limited to, Acoustic Analytics, Conviva video analytics, Content Square & Tableau.
Influence and collaborate within ecommerce Optimization, All Play & Homepage teams and cross-functionally to drive most progress out of tech work requested.
What You Bring
Bachelor’s Degree in Business, Analytics, IT or related field or equivalent experience; Masters preferred.
5 plus years in Retail/ Ecommerce industry where reporting and analytical experience were heavily leveraged
Demonstrated solid working knowledge & understanding of the Product/IT domain.
Experience with Tableau, Acoustic, Conviva is highly preferred.
Understanding of the tools & techniques used in Product discovery.
Strong understanding of the digital financial plan and financial planning process.
Strong understanding of the retail and merchandising and pricing model.
Excellent PC skills with a sound knowledge of database, analytical tools and spreadsheet software.
About QVC, Inc
QVC, Inc., exceeds the expectations of everyone we touch by delivering the joy of discovery through the power of relationships. Every day, in nine countries, QVC engages millions of shoppers in a journey of discovery through an ever-changing collection of familiar brands and fresh new products, from home and fashion to beauty, electronics and jewelry. Along the way, we connect shoppers to interesting personalities, engaging stories, and award winning customer service. Based in West Chester, Pa. and founded in 1986, QVC has more than 17,000 employees and has retail operations in the U.S., Japan, Germany, United Kingdom, Italy, France, and through a joint venture in China. Worldwide, QVC engages shoppers on 14 broadcast networks reaching approximately 370 million homes, seven websites, and 220 social pages. Visit corporate.qvc.com to learn more.
QVC, Inc., is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ : QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, "Qurate Retail Group"), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce,#3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. QVC, Q, and the Q Ribbon Logo are registered service marks of ER Marks, Inc.
As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.
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