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Jacksonville Full Time Customer Service Work At Home

Apply Job ID R55499 Date posted 07/20/2021

US55505

Job Description Details

Our Customer Service Specialists make someone's day every day! Shop with our QVC customers by leading them through their sales purchases, solve customer issues, assist with returns, refunds and exchanges, and interpreting customer accounts while communicating and providing an interaction that is fun and personal.

ARE YOU OUR NEXT CARLAN?

At QVC, we like to refer to our best Customer Service Specialists as CARLAN.  We count on CARLAN to contribute to the everyday success of our Order Services and Customer Service teams by demonstrating these attributes:

C- Customer Advocacy

A- Accountability

R- Respectful

L- Leader of Self

A-Authenticity

N- Nurturing

We are looking for CARLAN in all our future Team Members and want to talk to those who feel passionate and excited about what they can bring to our team!

These are Full Time positions (40 hours/week).  Team members will have a set schedule equaling 40 hours a week, including a set weekend shift.

Must Haves:

•Previous experience in order service and/or customer service

•Must have a high school diploma or GED equivalent

•Ability to learn, retain and employ multiple order entry systems and support various brands

•Must be able to sit for long periods of time (at a computer, speaking with customers)

•Strong PC skills to include: Internet, Microsoft Windows, and Outlook

•Strong organizational, detail orientation and follow through skills

•Strong communication skills and a desire to build customer loyalty

•Must meet the QVC Work at Home System Requirements

•Must be able to attend four (4) week training

System Requirements

Our Work at Home Team Members are asked to have and maintain all the necessary system requirements to ensure a good experience for our customers.  A full spec list will be provided after your interview. Here are a few of them:

•Computer and headset compatible with QVC specifications.

•High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option.

•Microsoft Operating System.  Mac/Apple products and notebooks are not supported.

Location Requirements

Must reside in greater Boise, ID, Florida, North Carolina, South Carolina, Texas, or Virginia.

Compensation

The Customer Service Specialist starting rate is $13.25/hr and will increase every 3 months for your first year.

About Qurate Retail Group

Qurate Retail Group comprises seven leading retail brands — QVC, HSN, zulily, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road — all dedicated to providing a ‘third way to shop,’ beyond transactional ecommerce or traditional brick-and-mortar stores. Globally, Qurate Retail Group is #1 in video commerce, reaching approximately 370 million homes worldwide via 16 television networks and multiple ecommerce sites, social pages, mobile apps, print catalogs, and in-store destinations. Qurate Retail Group is #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). Qurate Retail Group combines the best of retail, media and social to curate products, experiences, conversations and communities for millions of highly discerning shoppers -- bringing joy, inspiration and humanity to shopping. Qurate Retail Group also curates large audiences, across multiple platforms, for thousands of brand vendors. Headquartered in West Chester, Pa., Qurate Retail Group has 27,000 team members in the U.S., the U.K., Germany, Japan, Italy, France, Poland and China. For more information, visit www.qurateretailgroup.com. Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB) includes the Qurate Retail Group portfolio of brands as well as other minority investments.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

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